Privacy Policy

At NomadTuning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact information when you create an account
• Billing and shipping address for order processing
• Vehicle information (make, model, year, engine) for tuning services
• ECU files uploaded for tuning services
• Payment information (processed securely through Stripe)
• Communications you send to us through support tickets

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser user agent string
• Pages visited and time spent on our site
• Device information and operating system
• Referring website addresses

Cookies

We use cookies to enhance your experience on our website:

• Session Cookies: Temporary cookies that enable core functionality like maintaining your login session and shopping cart. These are deleted when you close your browser.
• Authentication Cookies: When you log in, we set cookies to save your login information. Login cookies last for two days, or two weeks if you select "Remember Me".
• Security Cookies: Used to detect authentication abuses and protect your account.

If you log out of your account, the login cookies will be removed.

Media and File Uploads

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

ECU files uploaded for tuning services are stored securely with encryption and are only accessible to authorized personnel for the purpose of completing your tuning order.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide custom ECU tuning services
• Send order confirmations and updates
• Respond to your inquiries and support requests
• Improve our website and services
• Detect and prevent fraud or security issues
• Comply with legal obligations

Who We Share Your Data With

We do not sell your personal information. We may share your information with:

• Payment Processors: Stripe processes payments securely on our behalf
• Shipping Carriers: To deliver physical products to you
• Email Service Providers: To send transactional emails
• Law Enforcement: When required by law or to protect our rights

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Order information and associated files are retained for the duration necessary to provide our services and comply with legal requirements.

Your Rights Over Your Data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive files
• Two-factor authentication option for accounts
• Regular security audits and malware scanning
• Secure payment processing through Stripe (PCI compliant)

Marketing Communications

By creating an account and interacting with our site, you authorize Nomad Tuning to include you in future marketing campaigns via email. We assure you that we will never sell or share your personal data with third parties for marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@nomadtuning.com